Training Newbies

Training new representatives can be a challenging yet immensely rewarding task. Establishing a solid foundation based on trust and understanding is crucial when onboarding someone with no prior experience in the operating room. While the traditional “see one, do one, teach one” model may work for specific individuals, it should be viewed as a goal—a technique that can be mastered when faced with a new process or procedure.

Witnessing a new hire find their footing and develop their unique approach to navigating the medical landscape is one of the most gratifying aspects of my position. This journey is not short and involves countless text messages, fielding questions, creating resources, and live training scenarios. However, it is all worth it when the new representative is finally ready to take the reins.

Training new hires can be a humbling experience, as it tests one’s true understanding of the subject matter beyond rote memorization or mimicry. Successfully imparting knowledge to the next generation of professionals and watching them apply it with their unique flair is a genuine gift.

I recall waking up at 4:30 AM to learn about anchor sizes, drills, and the contents of sterile kits, knowing there was so much more to discover. The dedicated managers who took on a drill-sergeant approach to ensure our success has helped shape me into the professional I am today. Although my teaching style has since evolved, I am forever grateful for those early mornings spent learning cutting-edge techniques.

The new hires I have trained have made rapid progress in their careers, and I take great pride in their achievements. I believe some of my quirky sayings and metaphors have resonated with them, offering guidance in various aspects of their work.

When it comes to training new representatives, personalized schedules, hands-on sawbones, and honest, low-risk conversations with surgeon clients have been my top three tools. The following are a few examples of my favorite moments, which have fostered a positive culture and made a real difference for surgeons and their patients.